Saudi Arabian Airlines
Reviews and Complaints
Service
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Verified ReviewerResolved: An inquiry concerning baggage transfer.
The issue was resolved without any input from Saudia customer services on the ground.Customer service in flight was impeccable.
I never did receive a sensible answer from the "Customer Care" department of Saudia.I enquired at the check in desk at the airport and found the answers that I needed.I flew from Madrid to Jeddah and then on to Manila economy class. I did the return journey about a...
- Short layover
- Uncommunicative
Preferred solution: A response confirming what the transfer procedure entails.
User's recommendation: Keep asking. You may eventually find someone who will answer your questions.
Worst airline
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Verified ReviewerQuestion about laptops
User's recommendation: I don't understand why this is here. I was trying to contact the airtline with a question and believed that I was contacting saudia customer services.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer services whatsoever
Preferred solution: A customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hyderabad, TelanganaRequest for transit visa
Refund
- Unreliable
- Non contactable
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Arar, Northern Borders ProvinceIs my flight cancelled???
- Good quality good prices
- Unreliable
Preferred solution: substitute flight before April 15. 2023
User's recommendation: mom
Veg meal and aisle seat request
User's recommendation: You get what you pay for so I cannot complain.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTickets cancelled
Preferred solution: I want a reactivation of my canceled tickets to be able to come back for studies
Information
Preferred solution: Information
Confirm the flight
Customer service
Preferred solution: i want to talk about minor unaccompanied cases
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Verified ReviewerPoor customer service for 'Lost & Found' Ground handler in Istanbul
Preferred solution: compensation
User's recommendation: Answer the phone!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mauregard, Ile-De-FranceRequest for Compensation for delayed Luggage by 60hrs+
Hi Team,
Greetings.
I had heard very highly of your airlines from my friends at college. In the hope of enjoying the experience I too booked a flight in your airline from Paris CDG airport on 1st Jan to Delhi International airport on 2nd Jan.
The journey had an official layover of 2 hrs at the Jeddah airport. This was my first flight of the new year in 2023. It started an hour late from Paris CDG on the 1st of Jan. We had to rush to change flights at the Jeddah airport.
But, the most shocking experience was when we arrived at Delhi airport.
I waited for 1.5 hrs at the baggage belt waiting to take my 2 bags (23 kgs each). After, all the other bags had arrived, I was asked to go to baggage reclaim counter where I got to know that my luggage was not loaded in the first place and that it will be delivered after a couple of days.
It was my first encounter at such a situation and I was really stunned. I had just came back from 3 months trip to Europe with lots of upcoming plans. I had lots of chocolates, gifts and all my clothes to wear for the next few days.
I waited patiently and was contacted only after 2 days, i.e. on the 4th of Jan.
At last, it was delivered late in the night on 4th Jan around 11:50pm.
It has been really a disturbing experience for me and none of my friends are able to accept the fact that such an event happened from your reputed airline but still no compensation has been awarded yet.
I really hope that such an incident is a very rare occurrence and I can expect to fly back again soon with your airline. Also, what is the compensation that the airline can provide for all the additional costs that I had to incur during that time with nothing to wear, change of future scheduled plans and all the mental and emotional suffering my family had to face.
I have attached all the relevant information for your records.
Flight Etickets - 065214****67401 and 065214****67402
Thanks & Regards,
Surbhit Rungta
- No customer care contact number for india
- No mechanism for redressal
- No reply to any mails
Preferred solution: Apology
User's recommendation: Try avoiding using their services as much as possible
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