Anonymous
map-marker Ashburn, Virginia

I would to pay for an extra luggage

Hello there, One of my luggage got damaged during my travel. How I can claim it. When I was at the airport I stand on line for more than two hours and I have surgery Prior to my travel and couldnt have the strength to go to the complain desk. Please take care of my issue. Thanks
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Nashaly Otu

Uk contact number

I have been calling the numbers and cannot get through. Need to change dates for my flight next mont
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Anonymous
map-marker Staten Island, New York

Urgent matter

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The customer service support is a calamity The flights were delayed on both ways My lagguages are still not here since September 15th, 2022 I have my medicine, some doc and a lot if gifts No feed Back No value for flight to 3rd world Great descrimination towards country of the 3rd world
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GAETTANLUYEYE F

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Verified Reviewer
| map-marker Istanbul, Istanbul

Baggage recover

Saudi Arabian Airlines - Baggage recover

I am Mr FANI GAETTAN LUYEYE passenger in your flight of SV264 of 28th of May going to MALE,

my ticket number was ETKT065781****10101, arriving to Riadh airport I missed my flight (ETKT065781****10102). and I have decided to go back to istanbul on 31st of May with turkish airlines and before leaving riyadh I left a copy of my luggage reference and I have asked Saudia member to transfert my luggage to tukish airlines but arriving to istanbul I didn't find my luggage at istanbul airport and I claimed it at istanbul airport.

(Baggage ref.

FANI IST 1001, 2GQB92, CRT SV37E5A6 1200Z/28MAY, MALE via RUH SV 264 28MAY TO MLE SV 788 29MAY.

BAR COD O065SV212164. Thanks

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Preferred solution: Deliver product or service ordered

User's recommendation: I JUST WAN TO GET MY BAGGAGE

Riffat N

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Verified Reviewer
| map-marker Dresden, Sachsen

5 days Transit Visa information for Umrah

I'm from Pakistan, but I've been living in Germany for 4 years as a doctoral student. Now I want to visit Pakistan. I want to get transit visa from Saudi airlines so that I can stay in Saudi Arabia for 5 days to do Umrah during my trip from Germany to Pakistan with the same ticket and single trip. Would you please guide me or help me make it happen. Or is it possible or not? Awaiting your early response. Regards, Riffat Noureen
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Resolved
Yaseen M Fvh
map-marker Helderkruin, Gauteng

Resolved: I want my ticket claim

Updated by user Apr 07, 2023

I got that ticket prof.

Original review Sep 03, 2022
I buy return ticket but unfortunately after start covd 19 and all airlines close so I buy again ticket to come back home.so now I want refund my money.
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Lukman O

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Verified Buyer
| map-marker Jeddah, Mecca Region

Flight cancellation without information and poor customer relation

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Saudi Arabian Airlines - Flight cancellation without information and poor customer relation
My flight was cancelled and postponed by one week without informing me whatsoever. I was told about the cancellation at check in desk. Effort at getting explanation proved abortive. Terrible customer services. No provision to take care of my expenses, despite the guideline and rules to the contrary. I had to pay for accommodation, feeding and lost work hour myself for 1 week. The airline has blatant disregard for customers.
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Pros:
  • Direct flight to kano
Cons:
  • Poor customer services and relations

Preferred solution: Let the company propose a solution

User's recommendation: Think before booking

1 comment
Guest

that is unbelievable anyway thanks

Asmaa A Kbb

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| map-marker Jeddah, Mecca Region

Baggage claim

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No one answered they broke my bag in the airport i claimed the damage at the airport and till now no one answered me or even called me or even a mail and the phone doesnt let me talk to someone its all digital
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Cons:
  • Poor customer services and relations

Preferred solution: Full refund

User's recommendation: Never the worst

1 comment
Guest

How did they break your back?

Anonymous
map-marker Lucknow, Uttar Pradesh

My checkin baggage left behind in Jeddah by SAUDIA

Greetings

I traveled on bhh bom sector via Jeddah on 13 April. On reaching Mumbai I discovered that my luggage didnt reach Mumbai.

It caused a lot of distress and inconvenience to me . I almost missed my onward flight to SRINAGAR. On contacting The SAUDIA staff , I was told to write a complaint and give my Srinagar address with the information that my bag will reach Srinagar sirport as it had been left behind in Jeddah.

No one contacted me since then.

I am worried about the safety of my bag and its contents.

Kindly look into this issue. Its not expected of an institution like Saudi airlines

My AlFursan number is : 1516****

With regards

MOHAMMAD MUZAFFAR MIR

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User's recommendation: My bag has been delivered to me in a good condition

Moneir A Wwn

Transit visa

Saudi Arabian Airlines - Transit visa
I have been told by the airline agent to obtain a transit visa if my connection flight over 12 hours. My connection flight is 11 hours and 55 minutes do I still have to get a transit visa? Thanks
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Preferred solution: Transit visa if needed

aanchal j

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Verified Buyer
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Verified Reviewer

Irresponsible Airlines only Conning Customers!! Be aware!!!!!

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Saudi Arabian Airlines - Irresponsible Airlines only Conning Customers!! Be aware!!!!!
Saudi Arabian Airlines - Irresponsible Airlines only Conning Customers!! Be aware!!!!! - Image 2

I do not understand why this airlines is even existing? when they don't have proper customer care or support staff?

my parents are struggling because of this airline. they had a flight from Mumbai to Amsterdam connecting via Jeddah on 11th August 2022 ( business class) its been nearly a week and they are without luggage. Even after several emails and calls no one is responding, my father is not keeping well and all his medicines are in Main Luggage which has not yet reached him. I want to understand who is going to be responsible if anything happens to my parents?

and why the *** is airlines taking passengers if they cant treat their business class customers properly?

The mumbai staff is rude, arrogant and piece of *** people who think they own Saudia Airlines, they ain't of any help but even better than the Jeddah people who do not find any responsibility in replying to their customers. If you cant handle the customers please don' t con them and shut your *** airlines down!!!

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Loss:
$3000
Cons:
  • Everthing
  • Bad customer service
  • Disregarded to passenger rights

Preferred solution: Need my parents all 4 luggage immediately without any further delay. his medical condition is not nice

User's recommendation: Dont fly with them

Ma. Cecilia G Aly

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Verified Buyer
| map-marker Verdal, Trøndelag

Question about my ticket

Saudi Arabian Airlines - Question about my ticket
Saudi Arabian Airlines - Question about my ticket - Image 2
Confused about the time and date, there flight to Amsterdam is kl.00:10 Aug.7? Landed in Amsterdam Aug.5
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Preferred solution: Correct date

Anonymous
map-marker Pachna, Lemesos

TICKETING AUTHORITY

PLEASE REQUEST THE TICKETING AUTHORITY TO ISSUE YOUR TICKETS IN OUR OFFICE. OUR IATA NO IS 1427****. SM SUNWAYS TRAVEL LTD. PLATIA VASILEOS PAVLOU 35 6023 LARNACA CYPRUS TEL NO. 00357********
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Anonymous
map-marker Amsterdam, North Holland

Baggage lost on SV773/SV215

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Please report us the status of our lost baggage (tag numbers: SV501521 and SV501460). We have reported about it at the airport authority office. The File reference number on the property irregularity report is: AMSSV10861/16AUG/1608GMT. My parents (Mr. Anil Gandhi and Mrs. Rashmi Gandhi) flew with Saudia Airlines on 16Aug from Bom to Jeddah and (connecting) Jeddah to Amsterdam.
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Girlie T Yxc

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Verified Reviewer
| map-marker Madrid, Madrid

Could i still use my inbound flights?

Hi, i had booked the return ticket for Manila Phils. from Madrid Spain.Due to lack of transit pass i was denied in check in,which the airlines company did not give any advice since i booked 3 months before my flights, and so the booking agency as well didn't know the regulations when i contacted them with this problem of mine, I would like to use my inbound flights back to madrid ,is this possible? Or can i get my refund? Your most generous reply is greatly appreciated.
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