Saudi Arabian Airlines Phone Numbers and Emails

Toll-Free Number:

  • (800) 472-8342
    USA
Send Message

Customer Service:

  • +96 614 847 9797
    Outside KSA (Alfursan Queries)
  • +96 612 686 1010
    Outside KSA (Reward Tickets)
  • +96 692 003 0000
    SAUDIA Holidays
  • +96 692 000 3777

Cargo:

  • +96 692 000 3111

Legal:

  • +96 612 686 4588
  • +966 800 118 0000

Sales/ Reservations:

  • (855) 588-0999
    Canada
  • +9 736 500 5665
    Bahrain
  • +3 382 020 0505
    France
  • +49 180 369 8888
    Germany
  • +9 626 577 7766
    Jordan
  • +9 652 220 0072
    Kuwait
  • +9 688 007 4248
    Oman
  • +97 480 010 1093
    Qatar
  • +96 692 002 2222
    Saudi Arabia
  • +3 491 188 0020
    Spain
  • +4 184 800 6600
    Switzerland
  • +90 850 455 1601
    Turkey
  • +44 371 200 4433
    UK
  • +44 121 790 0430
    UK
  • +9 714 248 5777
    United Arab Emirates

Saudi Arabian Airlines Emails:

Cargo
Claims
For Baggage Claims
Customer Service
Student Travel Care
ssksupport@saudia.com
Self Service Kiosk Support
alfursan@saudia.com
Is this your business?
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Contact Information

Saudi Arabian Airlines Website:

Saudi Arabian Airlines Help Center:

Corporate Office Address:

Saudi Arabian Airlines
PO Box 24724 Al Rawdah, Al Khalidiyyah 23421
Jeddah , 23421- 2229
Saudi Arabia

Other Info (opening hours):


Mailing Addresses:

P.O. Box 620,

Jeddah 21231, Kingdom of Saudi Arabia

Fax: +966 (0) 12 686 4587


PO Box 24724,

Jeddah 21446, Saudi Arabia


Additional Phone Number:

Sales Egypt 19898


More contact details

Fax:

+966 14847 9480

Saudi Arabian Airlines Rating Based on 121 Reviews

Rating details

1.9
more details
Customer service
Product or Service Quality
Level of Comfort
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is Saudi Arabian Airlines's Customer Service?

Fleming Jtp
Fleming Jtp
Feels Disappointed | Dec 04, 2023

custmer service its not good need to improved

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RESHMABIBI D
RESHMABIBI D
Feels Disappointed | Nov 17, 2023

Unprofessional cabin crew. Not reliable. Not helpful. Rude. Not dedicated to passenger service

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Retha Kme
Retha Kme
Feels Disappointed | Jul 15, 2023

It is really bad. My flight got cancelled and i donot why they cancelled. It is 100% weird and bad. They also donot know why it is cancelled. Regret to use this service.

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Edwards Htr
Edwards Htr
Feels Neutral | May 09, 2023

Excellent.

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Lisandro Bcm
Lisandro Bcm
Feels Disappointed | Apr 30, 2023

No one answers, I didn’t get the booking security code so I couldn’t get in touch with an agent.

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Nairi Uhr
Nairi Uhr
Feels Disappointed | Feb 26, 2023

Could you please help me with free 4 days visa
My phone number 718 938-****
Polvest11@***.com

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Summary of Saudi Arabian Airlines Customer Service Calls

1K TOTAL
CALLS
05:39 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Saudi Arabian Airlines?

Request for Information Question:

  • “To confirm my flight”
  • “Flight confirmation”
  • “Im looking for a job,in Saudi airlines,I have airport expirience I'm open for relocation.I would like you to assist me”

Return/ Replace Question:

  • “Change flight”
  • “Change my departure date”
  • “Change”

Activation/ Cancellation Question:

  • “Flight cancellation”
  • “Cancelled flight”
  • “I have emergency what is the cancellation ruls”

Product/ Service Question:

  • “Delayed connecting flight”
  • “Book ticket”
  • “Book a ticket”

Refund Question:

  • “Refund issue”
  • “Refund”
  • “Refund request”

Staff Question:

  • “The purpose of my call is to informed you ahead of time that i have a pet travelling with me but its very difficult to contact your customer service regarding my concerns”
  • “Customer service”
  • “I wanted to change the reservation, Hamd, the agent said, it would be GBP 1000.00!!!!I asked to speak to the supervisor, he said, supervisor will call you, no calls yet. The customer service is horrendous. My reservation WWX5IO”

Payments and Charges Question:

  • “Flight Modification Charges - Booking Reference 6G5C5Y- Unauthorized charges”
  • “Disputing business class surcharge”
  • “Ma brother went to Pakistan yesterday and was denied access to flight and was put on another airline and that airline charged for luggage”

Shipping and Delivery Question:

  • “Lost item/zamzam water”
  • “I did not receive my walking rollet wheelchair, Which i have purchased it specially to use it during my holiday in Egypt, as im a disabled lady and suffered a lot for not receiving it as i travelled to Cairo Transit Jedah.”
  • “Lost item”

Account Question:

  • “ALFURSAN login and ticket”
  • “Can't get in to the flight”

Website/ Application Question:

  • “Hello! I have right to get 4 days-96 hours- free visa to visit Saudi Arabia for 1 day, but your company did not solve my problem and did not sent me application!!!”
  • “Misleading from gotogate website”

Cards Question:

  • “To make a retired ID card”
  • “Credit card verification enquiry”

Other Question:

  • “My fone left on Scurty point”
  • “Lost baggage”
  • “Transit hour too short due delays flight arrive from Malaysia to Jeddah”

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