Not resolved

I used Saudi airlines from Khartoum airport to Doha in 2/1/2017. when i collected my luggage there was a completely damaged suitcase.

I spoke to Saudi airline staff at Hamad international airport but they did nothing and refuse to accept my complaint. I wrote to the airlines 2 emails and no response was received. I spoke to the airline office in Doha 7 times and refuse to help or even investigate.

I send 5 message to Saudi airline duty officer at Hamad Airport he never replied back to me- his name is: Mr, Abdurahim. finally i just asked them to provide me with a reference number for the complaint they also refused to reply back

Product or Service Mentioned: Saudi Arabian Airlines Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $10000.

Preferred solution: Full refund.

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