Adnan I Mri

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| map-marker Jeddah, Makkah Al Mukarramah Province

My fone left on Scurty point

Saudi Arabian Airlines - My fone left on Scurty point
Saudi Arabian Airlines - My fone left on Scurty point - Image 2
Saudi Arabian Airlines - My fone left on Scurty point - Image 3
Saudi Arabian Airlines - My fone left on Scurty point - Image 4
Hi I was left my fone Apple 13 white coular & I was left on Scurty point in basket &King Abdulaziz internationale airport terminal 1 6898,Jaddah 23635-****-Saudia Arabia Plz I need my phone soon as you can post me plz further contact me my email address Adnaniqbal614@***.com
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Loss:
$900
Pros:
  • Good quality good prices
Cons:
  • Great service

Preferred solution: Deliver product or service ordered

User's recommendation: Yes plz I need my fone back

Popy C

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Broken Luggage Claim

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Saudi Arabian Airlines - Broken Luggage Claim
Saudi Arabian Airlines - Broken Luggage Claim - Image 2
My husband Tapan Chowdhury and I traveled to Bangladesh on January 16 via Saudia Airlines and returned to New York on February 15. Regrettably, upon our arrival at JFK Airport and retrieval of our luggage, I discovered that one of our suitcases was damaged. We promptly notified the Saudia Airlines office at JFK Airport and lodged a formal complaint. I kindly request that please take the necessary actions to address this matter. Flight/Date: SV809/14FEB/SV21/15FEB Routing: DAC/JED/JFK Colour/Type: Blue/Turquoise Upright Design - Hard Material
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Preferred solution: Full refund

Salma D Scu

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| map-marker Canton, Michigan

Did not get my zamzam water

Saudi Arabian Airlines - Did not get my zamzam water
I came to canada by saudi airline on 30 jan. 2024 but i did not get my zamzam water .they told me that they will contact me when it will arrived .but so far i did not get any phone .i gave them my son,s no that is .647 292.0394.
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Saif K Ypw

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Compensation Necessity

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Saudi Arabian Airlines - Compensation Necessity
My flight was delayed and as a result we need to pay 1200 USD extra. Need to be compensated for this inequity asap.
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Loss:
$1200

Preferred solution: Price reduction

Anita B Ycg

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| map-marker Horley, England

Lost baggage

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Me and my husband travelled from bombay to gatwick london on 29th February transit in jeddah for 2 hours..to our horror we didn't get our luggage in gatwick ..have filled up claim forms ..chat line is useless...still waiting for our luggage..can anyone help please.?
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Loss:
$20000
Cons:
  • No customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid saudia airline

Tran J

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| map-marker Brooklyn, New York

RE: New Aircraft Order

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Original review Nov 22, 2023

Dear Mr. Koshy, As a member of the general public, I, Tran Jacinto, am writing in regards to a new aircraft order that Saudia should announce in the near future.

As some aircraft in the Saudia fleet continue to age and will eventually need replacing, Saudia should announce a new widebody order, which would enable the airline to properly modernize its current fleet of aircraft.The aircraft types that should be ordered are:

Airbus A350-900 Orders: 15

Airbus A350-**** Orders: 32

Airbus A350F Orders: 10

For Saudia's long-haul fleet modernization, the airline should select Airbus as the airline's preferred planemaker for this historic order, as Saudia has been relying on Boeing aircraft on its long-haul operations for many years and should switch towards Airbus for its long-haul fleet modernization plan. Saudia should plan on welcoming its first A350-**** in 2026, followed by the A350-900 also in 2026, and the A350F in 2027. Onboard, Saudia should plan on equipping the A350-**** with a First Class cabin as well as Economy Class being configured in a 10 abreast seating configuration, which would enable Saudia to deploy the A350-**** on long-range missions. On the other hand, the A350-900 should not be deployed on long-range missions and should instead only be used on short and medium range missions, with the A350-900 not featuring First Class or a 10 abreast seating configuration in Economy Class, rather the A350-900 should feature a 9 abreast seating configuration in Economy Class, as this aircraft should be deployed on regional flights only.

As a result of the historic Airbus deal, Saudia should plan on retiring its fleet of Boeing 777-300ER's by 2029 as well as the Boeing 747-400BDSF being retired by 2025, despite the Boeing 777-300ER having a relatively younger fleet age, in favor of these modern fuel-efficient jets, which should become Saudia's next flagship aircraft type. Between 2025 and 2027, Saudia should plan on leasing 4 Boeing 747-8F's from UPS, while the airline waits for A350F's to be delivered, with the leases occurring between 2025 and 2027, before the leases can expire in favor of A350F deliveries. Saudia should also equip its passenger A350's (both -900 and -1000 variants) with electronic dimmable windows (e-windows) which would enable passengers to be able to dim their window when comfortable, without having to close their window shade. Along with this deal, Saudia should plan on sending 2 Airbus A350-****'s to the Saudi Government for VIP Transport while the other 30 would be used for passenger use.

Unlike the current Saudi VIP jets currently in active service, the new Saudi VIP jets should not feature the Saudia livery and the Government should instead create its own livery, in order to prevent confusion over Saudia aircraft.

I kindly request Saudia to consider the following suggestions as potential ideas for its long-haul fleet modernization. I am eagerly looking forward to seeing these plans come to fruition and anticipating a timely response from you soon!

Sincerely,

Tran Jacinto

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3 comments
Guest

Hii kamran

Guest
reply icon Replying to comment of Guest-2432858

I'm Ashelynne I need ur help

Guest
reply icon Replying to comment of Guest-2432858

I am not Kamran, and unfortunately, I am unable to assist at this time. Thank you so much!

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Anonymous
map-marker Birmingham, England

Lost luggage

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hello my name is Erick Tarus, i am writing following up on lost baggage that i was informed from manchester airport that it was send to Saudia headquarters. complain reference no. Mansv 17943
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User's recommendation: they are the worst airline, luggage get lost and they assume your calls

RESHMABIBI D

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| map-marker Jeddah, Makkah Al Mukarramah Province

Bad passenger service on flight SV 481 on 12 Nov 2023

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Saudi Arabian Airlines - Bad passenger service on flight SV 481 on 12 Nov 2023
Female Cabin crew member was rude n did not help when we called her for a leakage of water from toilet to our seats 48 B and 48C. During 45 mins we kept pressing the button but she did not turn up. My husband n myself we had to sit with our feet in dirty water coming from toilet. She did not have any qualities of a passenger service officer. Unprofessional and rude in manners.
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Pros:
  • On time
Cons:
  • Unprofessional cabin crew members

Preferred solution: Apology

User's recommendation: Saudu airline cabin crew need to be more dedicated to their work

RESHMABIBI D

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Verified Reviewer
| map-marker Port Louis, Port Louis

Complaint on flight SV 481 from jeddah to mauritius on 12 November 2023

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My husband and myself we hereby make a formal complaint against a female flight attendant on flight SV 481 on 12 Nov 2023 from Jeddah to Mauritius. To help you identify this member of cabin crew whose name tag was hidden by her uniform, during take off and landing she sat on the single seat designated for cabin crew in front of seats 48 B n 48 C and which is also near seats 47 H E D and she was the one serving food for passengers from seats number 48 A B C onwards.

That attendant was very rude.

My husband changed his place as there was noone in the middle row just next to our row, but she authoritatively asked my husband to get back to his seat. Yet 2 minutes later she allowed another passenger to change her seat and sit in that place. It seemed the passenger was known to her either a friend or relative coz during the whole flight she kept conversing with that person. In addition she never responds when calling her.

We pressed the button to call for help as there was a water leakage from the toilet and the water was coming till our seats causing our shoes to get drenched in the dirty water. We kept pressing the button during 40 to 45 mins but noone came. Finally when it was time to serve snack, we draw the attention of a male attendant on the mess we were in. He brought tissue to absorb the water which was gathered under our feet.

We had to change seats. The female attendant who was responsible to take care of passengers in our row did not care one minute even to ask if we were at ease. Her attitude towards passengers were unprofessional as if she was doing her job with disgust. Please note that we chose saudi airline expecting to get a good treatment and service but we were really disappointed.

The cabin crew in general was not dedicated to their job particularly that female flight attendant.

Therefore we want saudi airline to take appropriate action against that irresponsible member of crew who really turned out trip into nightmare. We wait for yur reply.

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Anonymous
map-marker Riyadh, Ar Riyad

Transit hour too short due delays flight arrive from Malaysia to Jeddah

15/2 flight from Kuala Lumpur 0640to Jeddah arrive at 1255 pm Our connecting flight to Najran on the same day at 1340 Can we ask for your assistance as too short is our transit hours due to saudi delays in arrival to Jeddah
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User's recommendation: Assist with fast track move to connection flight

Anonymous
map-marker Auckland, Auckland

My bags were lost

Saudi Arabian Airlines - My bags were lost
DMy bag were lost traveling from Kuala Lumpur to Istambul by Saudi Arabia airline. I need confirmation letter from your airline for my travel insurance that bag/ bags are permanently lost/ damaged and contents of the bags were missing. Please I am trying to sort this problem for more than 14 months now ! Please reply to my request and help me with this issues
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User's recommendation: I hope this nightmare with my travel insurance provider Cover more will finally be sorted after Saudi airline respond to my request about confirmation letter

ABDULLAH A Rdr

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| map-marker Sanaa, Amanat Alasimah

طلب شحن حقائب السفر تبعي عبر اليمنية الي سيؤن

انا عبدالله فيصل عبدالعزيز الشليف احمل جواز سفر رقم (0972****) سافرت على الخطوط السعودية الرحلة رقم 835 من كوالالمبور يوم ٢٢ ديسمبر الحالي وللعلم والتي تأخرت قرابة ساعتين من كوالامبور الي جدة. وحوالي ٤ ساعات من جدة الي مصر. وعند وصولي الي الترنزيت في مطار مصر الدولي لمواصلة السفر الي مطار سيؤن اليمن كلمت الموضف المستلم عن الحقائب تبعي فقال سوف نشحن لك الحقائب على اليمنية مباشرة لا داعي للانتظار انت متأخر. استمعت تعليماته ولكن للأسف الشديد عند وصولي الي سيؤن لم اجد الحقائب. لذالك ارجوا منكم التكرم بتسليم الحقائب الي مكتب اليمنية لارسالهن لي في الرحلة القادمة الي سيؤن.
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Iman T Tcm

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Customer service lost baggage

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Our baggage was lost but found after 4 days received a phone call that it was going to be delivered. Its been 7 days and nobody has talk to us all delivered the bag yet.
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Loss:
$2500
Pros:
  • Good price
Cons:
  • Customer service is the worst

Preferred solution: Deliver product or service ordered

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Is it safe to not wear a mask on a plane? Jamie Larounis, a travel expert with The Forward Cabin, explains the new mask-optional policy, its impact on airlines and passengers, and whether COVID testing is required.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

Resolved
Bernard G Fbg

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Resolved: Inquiry

Saudi Arabian Airlines - Inquiry
Saudi Arabian Airlines - Inquiry - Image 2
Updated by user Oct 09, 2023

Company fixed the issue and I have been provided with apology. Solved already

Original review Sep 07, 2023
About my application for EVisa to Saudi Thanks I already paid for EVisa and just wanna follow up mu application
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Preferred solution: Follow up my application for evisa to saudi

Anonymous

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Verified Buyer
| map-marker Streatham, Lambeth

Lost of my private wheelchair, as I travelled from london to Cairo Transit Jeddah

Saudi Arabian Airlines - Lost of my private wheelchair, as I travelled from london to Cairo...
Saudi Arabian Airlines - Lost of my private wheelchair, as I travelled from london to... - Image 2
Saudi Arabian Airlines - Lost of my private wheelchair, as I travelled from london to... - Image 3
I am a disabled lady, I did not receive my walking fram/ wheelchair, Which i have purchased specially to use it during my holiday in Egypt, as I have suffered a lot for not receiving it as i travelled on Saudi Arabia Airlines on 7th July 2023. From Gatwick Airport to Cairo via Jeddah.
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User's recommendation: I need a compensation of my lost wheelchair

Majed M Zwe

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Verified Reviewer
| map-marker New York, New York

My luggage is missing

My luggage is being missing since September And they still havent given me my luggage back.worst airline service
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Loss:
$1000
Cons:
  • Cant get my luggage back

Preferred solution: To get my lost luggage back

About

Summary

Saudi Arabian Airlines is an international airline. The company took its start in 1945. Nowadays it is one of the biggest national airlines in Saudi Arabia. The head office of Saudi Airlines in located in Abu Dhabi, UAE. The company also has resident offices in United States, Middle East and Europe. Saudi Airlines owns 139 aircrafts including Airbus A300-600s, B747-100s, B747-400s, MD-11s and MD90s. The company provides numerous services such as inbound flights, outbound flights, international flights and transits and many more.

Saudi Arabian Airlines reviews and complaints

Saudi Arabian Airlines is ranked 99 out of 512 in Airlines and Air Transport category

Area Served

Asia, Worldwide, UK, Europe

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