Saudi Arabian Airlines - UNPROFESSIONAL STAFF BEHAVIOR, RUDE AND NESTY
MY FAMILY MEMBER OF 8 PEOPLE BOARD ONE OF THE FLIGHT FROM DHAKA TO RIYADH ON APRIL 9TH AT 1:15PM LOCAL TIME TO COME TO RIYADH THEN FROM JEDDAH TO TORONTO,CANADA. THE WAY THEY BOARDED PEOPLE THAT WAS UNEXPECTED.
INSTEAD OF PERSON WITH WHEELCHAIRS AND CHILDREN THEY STATED TO BOARD PEOPLE WITHOUT HAND BAGGAGES. WE ALREADY PASSED THROUGH 3 SECURITY GATES TO COME TO THE AIRCRAFT. AND WE WERE THE LAST PEOPLE TO ENTER THE PLANE. ALL OF SUDDEN ONE OF THE MEMBER FROM SAUDI AIRLINES ASKED ME HOW MANY PEOPLE WE WERE AND THEY WILL OPEN ALL OF OUR HAND BAGGAGES NOT ONLY US BUT OTHERS WITH HAND BAGGAGES AS WELL.
THAT'S FINE WITH US BUT THIS GENTLEMAN DIDN'T WANT TO LISTEN TO ME THAT I HAD A 2 AND HALF YEAR OLD DAUGHTER WHO I ALSO PURCHASED A FULL TICKET FOR HER. HE KEEP SAYING YOU CAN'T HAVE 8 BAGGAGES BLA BLAH BLAH. HIS OTHER MATES CAME OUT AND TRYING TO CALM HIM DOWN BUT HE WAS GOING OUT OF HIS HEAD. ANYWAY PLANE DELAYED FOR AN HOUR AND AS I WAS SPEAKING WITH HIM ,HIS BEHAVIOUR AND LANGUAGES WAS THIRD CLASS.
LATER ON I CAME TO KNOW HE IS ONE OF THE MEMBER OF SAUDI SECURITY FORCES. MY CONCERNED IS HE DIDN'T KNOW HIS JOB ROLE VERY WELL AND HE VIOLATED MY RIGHTS AT THE AIRPORT. ONE OF THE AUTHORITY MENTIONED TO ME SIMILAR SITUATION HAPPENED LAST WEEK WITH HIM AT THE SAME AIRPORT. THE GENTLEMAN NAME WAS (DUGGAN) OR SOMETHING SIMILAR.
I TRIED TO FIND A WAY TO COMPLAIN ABOUT HIM BUT THERE WASN'T ANY EASY WAY. THEY ARE TRYING TO BE WORLD CLASS AIRLINER BUT I PROMISED MYSELF THIS IS FIRST AND LAST TIME I HAVE FLOWN WITH SAUDI AIRLINE.
I AM TRYING TO CONTACT OFFICIAL TO FILE A FORMAL COMPLAIN. ANYWAY THIS IS HOW I AM TRYING TO GET AN ATTENTION FROM THEIR OFFICIALS.
Reason of review: Poor customer service.
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Yes, I had many bad events from them...no words to describe
Are you kidding me? Your "rights" do not travel with you from country to country, just because you are an American, English, or Australian (mate?) . If the Saudi security force wanted to strip search everyone in line, I am sure that is well within its authority and that it can be done without violating your Saudi Arabia "rights."